Shipping policy

📦 Processing Times

All orders are packed with love and care.
Please allow 1–3 business days for your order to be processed before it ships.
During busy periods (new drops, holidays, sales etc.), processing may take an extra day or two - we’re a small brand, but we're working fast.

You’ll receive a confirmation email as soon as your order is on the way.

📦 Shipping

We ship orders from both the United Kingdom and Australia to ensure faster delivery wherever possible.

🇬🇧 United Kingdom

All UK orders are dispatched from our UK fulfilment centre via Royal Mail Tracked 48.

✷ Tracked Shipping: approx. 2–3 business days

🇦🇺 Australia

All Australian orders are dispatched from our Australian fulfilment centre via Australia Post.

✷ Tracked Shipping: approx. 2–8 business days

Delivery times may vary depending on your location.

🌍 International Shipping

Our international orders are dispatched from our UK fulfilment centre.

✷ Shipping: approx. 5–10 business days

Delivery times may vary depending on the destination country and customs processing.

📦 Customs, Duties & Import Taxes

International orders may be subject to customs fees, duties or taxes once the parcel reaches your country. These charges are the customer’s responsibility.

looloops cannot predict or control these fees, but your local customs office can give more information if needed.

📦 Shipping Issues or Delays

If your parcel is delayed, lost, or held up by customs, we’ll always do our best to help.
Please reach out to us at hello@looloopsjewellery.com and include your order number.

If your tracking shows “delivered” but you can’t locate your parcel, please contact your local postal service first while we assist in the background.

📦 Wrong Address During Checkout

If you realise the address entered at checkout is incorrect, contact us immediately.
If your order hasn’t been dispatched yet, we can update it for you.

Once the parcel has been shipped, we’re unfortunately unable to change the delivery address.

📦 Missing or Incorrect Items

If something isn’t right with your order, please email us within 7 days of delivery and we’ll fix it straight away. Please see our returns policy for more information on this.